Return Policy

Last updated: 23.01.2026

At Da Maestri, we want you to enjoy every cup. If something isn’t right with your order, we’ll do our best to make it right.

1) Returns

Due to the nature of our products (food items), we do not accept returns of opened coffee products, including:

Nespresso®-compatible coffee capsules
Drip coffee
Any other consumable coffee products

This is to ensure product safety and freshness for all customers.

Unopened products

If the product is unopened, unused, and in original packaging, you may request a return within 14 days of delivery.

To be eligible:

The packaging must be intact
The product must be unused
The item must be returned in a condition suitable for resale

2) Damaged, incorrect, or missing items

If your order arrives:

damaged,
incorrect,
or with missing items,

please contact us within 48 hours of delivery and include:

your order number
photos of the package and products

We will offer one of the following solutions:

a replacement,
a refund,
or store credit

3) Refunds

Once we receive and inspect your return (if eligible), we will notify you about the approval or rejection of your refund.

If approved:

the refund will be processed back to your original payment method
processing time may take 3–10 business days, depending on your payment provider/bank

4) Shipping costs

Return shipping costs are the responsibility of the customer, unless the return is due to our mistake (damaged/incorrect item).
Original shipping fees are non-refundable, except where required by law.

5) Exchanges

We do not offer direct exchanges.
If you would like a different product, please place a new order and contact us for help with the return (if eligible).

6) How to request a return

To request a return, please email us:

Email: info@damaestri.com

Please include: